The customer reads the ECU with Autotuner and uploads the file in four steps. Your team works the request from a queue that already knows the vehicle and the tool.
Autotuner is one of the tools the portal is built around. The request carries everything the tuner needs.
Four-step upload: vehicle, tuning options, file and submission, so a request arrives complete.
The reading device the customer used stays attached to the request.
Vehicle data from a 67,000+ vehicle database, filtered by ECU and reading device.
The tuner opens the work queue with vehicle and customer history already attached.
File status reaches the customer by SMS and email as it changes.
Credit packages, invoices and PDF receipts run in the same customer account.
What the customer picks on the request
The customer picks Autotuner from the reading device list, then the reading type: Full Read, ID Only or Virtual Read.
Each file can be up to 64 MB. Server scripts and executables are refused; other file types are accepted.
What the tuner gets with the file
Besides the vehicle and the tool, the request carries the details a tuner otherwise asks for by message.
How soon the customer needs the file: as fast as possible, 1–2 hours, 3–4 hours, up to 6 hours or within a day.
Mileage, power and torque, the registration and the current software version.
Fault codes (DTC) the vehicle shows, each kept as its own entry.
A free note of up to 2,000 characters.
Credits before the file is opened
Customers top up credit packages or pay by subscription. Stage, economy and custom packages are priced and configured separately in the tuning package manager, so the request shows what the customer ordered.
Questions
Does the portal connect to my Autotuner account?
This page describes the file workflow: the customer uploads the read to your portal. Reading and writing stay in the Autotuner software.
How does the customer pay?
Through credit packages or a monthly or yearly subscription, with Stripe, PayPal, Wise or bank transfer into your own accounts.
Can I price Stage 1 and economy files differently?
Yes. The tuning package manager prices stage, economy and custom packages separately.
Can the customer say how soon they need the file?
Yes. They choose as fast as possible, 1–2 hours, 3–4 hours, up to 6 hours or within a day, and the choice stays on the request.
Can the customer send fault codes with the read?
Yes. DTC codes are entered on the upload form and arrive with the file.
