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Frequently asked questions
Frequently asked questions: keep the workshop moving.
Choose the job in front of you and get practical guidance for launching and running your portal.
Buying
Can I try every module?
Yes. The seven-day trial enables the full portal without requiring a card.
What does lifetime include?
You get the full source code; one small core module is IonCube-encoded to protect the licence. Lifetime also includes one installation and the stated update period.
Is there a per-file fee?
No. Portal pricing does not take a share of your tuning revenue.
Which plan fits a new service?
Start on the yearly plan (€399 a year plus a €120 setup fee) when you want us to host and run the portal; choose lifetime (€699 once) when ownership and self-hosting matter.
Are taxes included?
Published prices exclude VAT; the applicable treatment is confirmed before payment.
Setting up
How long does launch take?
Most prepared workshops can launch within one week after domain, brand and payment details arrive.
Can you use my domain?
Yes. The portal can run on your hostname with TLS and your branding.
Can existing customers be imported?
Yes, after the source format and required fields are reviewed.
Which payment routes can your customers use in the portal?
Your customers pay you through the gateways in the standard setup: Stripe, PayPal, Wise and bank transfer.
Running it
How is a customer’s price set?
By the customer group: a percentage or a fixed amount on the price list. The group also sets the billing mode and the credit wallet its customers can use: master, slave or both.
Does every team member get their own login?
Yes. Each admin account has its own login, and admin actions are written to an activity log.
Are emails editable?
Yes. Operational templates and their localized wording are editable.
Is there an API?
Yes. The contract covers file submission, status and credit balance.
Files and security
Where are files stored?
On the selected portal installation and its configured backup target.
Do you open customer files?
The product boundary is designed so the platform vendor does not need to inspect tuning content.
Are downloads logged?
Yes. File access can be retained with account, IP and timestamp.
Can I leave managed hosting?
A lifetime source-code plan provides the self-hosting handover path.
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