Customers read the ECU with their Magic Motorsport Flex and send the file through your portal. Your tuner sees the vehicle, the tool and the ordered options before opening it.
Magic Motorsport is one of the tools the portal is built around.
Four-step upload: vehicle, tuning options, file and submission, so a request arrives complete.
The reading device the customer used stays attached to the request.
Vehicle data from a 66,000+ vehicle database, filtered by ECU and reading device.
The tuner opens the work queue with vehicle and customer history already attached.
File status reaches the customer by SMS and email as it changes.
Credit packages, invoices and PDF receipts run in the same customer account.
Questions stay with the file
When a read needs another attempt, the support ticket keeps priority, status and message history together, and the customer gets the status change by SMS and email.
Questions
Does the portal replace the Flex software?
No. Reading and writing stay in the Flex software. The portal is where the file, the vehicle details and the payment meet.
Can customers upload from a phone?
Yes. Customer workflows stay usable on phones, tablets and desktop screens.
Which vehicles can customers choose?
Cars, trucks, tractors, marine and motorcycles from a 66,000+ vehicle database.
